Animate Physiotherapy Privacy Policy

Effective Date: March 2020
Last Updated: June 2025

At Animate Physiotherapy, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, store, and disclose personal information, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect and hold personal information such as:

  • Your name, contact details, and date of birth

  • Health and medical history relevant to your treatment

  • Pet/animal details, including breed, age, medical history, and behaviour

  • Payment and billing information

  • Information from referrals or other healthcare providers

  • Records of your communications with us (e.g., emails, phone calls)

2. How We Collect Information

We collect personal information directly from you or your authorised representatives through:

  • Appointment bookings (online, phone, or in person)

  • Intake forms and clinical consultations

  • Referrals from veterinarians or other healthcare professionals

  • Website contact forms, email, or social media messaging

3. Why We Collect Your Information

We collect your information to:

  • Provide high-quality physiotherapy services for humans and animals

  • Manage appointments, follow-ups, and client communication

  • Maintain accurate clinical documentation and case notes

  • Collaborate with other healthcare professionals where needed

  • Fulfil legal, regulatory, and insurance obligations

  • Improve our services and your overall experience

4. Disclosure of Your Information

We do not sell or rent your personal information. We may disclose information to:

  • Referring or treating professionals (e.g., doctors, veterinarians) with your consent

  • Third-party service providers (e.g., practice management systems, secure payment platforms)

  • Insurance providers or legal authorities if required by law

All parties are required to adhere to Australian privacy standards.

5. Storage and Security

We take all reasonable steps to protect your information from loss, misuse, or unauthorised access. Your data is stored securely in:

  • Password-protected digital systems

  • Secure cloud-based platforms

  • Locked physical storage (where applicable)

6. Access and Correction

You have the right to request access to your personal information or ask for corrections if the information is inaccurate, out of date, or incomplete. Please contact us directly to make a request.

7. Website and Social Media

When you visit our website or interact with us online, we may collect anonymous data (such as via cookies or analytics) to improve our services. You can adjust cookie settings through your browser preferences.

8. Feedback and Complaints

If you have concerns about how we manage your privacy, we welcome your feedback. Please contact us directly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact Us

Animate Physiotherapy
Tuerong, Victoria, 3915
Email: admin@animatephysio.com.au
Phone: 0401 109 848
Website: www.animatephysio.com.au

10. Policy Updates

This policy may be updated to reflect changes in our operations or legal obligations. The most current version will always be available on our website or by request.